At Litehouse, we strive for excellence in delivering top-quality outdoor lighting products to our valued customers. However, we understand that occasional issues may arise. If you've received an incorrect, damaged, or defective product, we sincerely apologise for any inconvenience this may have caused. Rest assured, we are here to assist you promptly and efficiently.

How We Address the Issue:

1. Incorrect Product: If you received the wrong item in your order, we will take immediate action to rectify the situation:

  • We'll arrange for the correct product to be shipped to you as soon as possible.
  • We'll provide you with a prepaid return label for the incorrect item, ensuring a hassle-free return process.

2. Damaged Product: In the unfortunate event that your product arrives damaged, please follow these steps:

  • Contact us with your order number, a clear description of the damage, and photos of both the damaged item and its packaging. Your input is vital for improving our shipping processes.
  • We will promptly send you a replacement to ensure you receive a fully functional and undamaged product.

3. Defective Product: If you encounter any issues with the functionality of your product due to defects, we're here to help:

  • Reach out to us with your order number and a detailed description of the defect.
  • Depending on the specific issue, we will either provide troubleshooting instructions or send you a replacement product to ensure your satisfaction.

Initiating the Resolution Process: To start the resolution process, please send us an email with the following information or submit our returns/exchanges form

Information you will need:

  • Your order number.
  • A clear description of the issue, specifying whether it's an incorrect product, damage, or a defect.
  • If applicable, attach photos of the product and its packaging to assist us in better understanding the situation.

Your satisfaction is our priority, and we are committed to resolving any issues with your Litehouse product promptly and efficiently. Should you ever receive an incorrect, damaged, or defective product, please don't hesitate to contact us. We appreciate your trust in Litehouse for your outdoor lighting needs.

If you need any assistance, you can give us a call or send us a WhatsApp on +27 66 298 7604 or email us at info@litehouse.co.za

Operating Hours: 
Monday - Thursday: 08h00 → 16h30
Friday - 08h00 → 15h30
Saturday, Sunday & Public Holiday's → Out of Office, enjoying Better, Brighter Moments ✨