We understand that receiving your bulb string lights and encountering technical issues can be frustrating. If any of your bulbs aren't turning on despite your best efforts, don't worry – we're here to help you resolve the issue swiftly.

Troubleshooting Steps: If one or more of your bulbs in your string light are not lighting up, follow these steps

1. Switch Off Your String Lights: First, switch off your string lights from the power source.

2. Remove the Bulb from Its Socket: Unscrew and carefully remove the issue bulb/s from its socket.

3. Locate the Small Pin: Inside the bulb socket, you'll find a small pin. This pin is crucial for the bulb to make a connection.

4. Gently Lift the Pin: With caution, gently lift the pin just slightly. This adjustment allows for proper contact between the bulb and the pin.

5. Screw the Bulb Back In: After lifting the pin, screw the bulb securely back into the socket.

6. Switch On Your String Lights: Turn on your string lights once again, and you should see them come to life, illuminating your space beautifully.

Please click on the link below for a demonstration video.


By following these simple troubleshooting steps, you can resolve the issue of your bulb string lights not turning on. This adjustment ensures that the bulbs make the necessary connection to light up your surroundings. If you encounter any further issues or have additional questions, please don't hesitate to contact our customer support team. We're here to assist you and ensure your lighting experience is enjoyable.