At Litehouse, we aim to provide you with a seamless shopping experience, and that includes efficient delivery services within South Africa. To ensure clarity and transparency, here's how our delivery process works, along with shipping costs and important delivery terms.

How Delivery Works:

  • We currently offer delivery services exclusively within South Africa. Please note that we do not provide international shipping options at this time. (It's coming!)

  • Our standard delivery time within South Africa typically ranges between 2 to 5 working days.

Shipping Costs:

  • National Shipping Cost: R70.00 (If the order is under R700.00, otherwise...it's FREE)

  • Payment for shipping will be collected at the time of purchase. This fee represents the final shipping cost to the customer.

Delivery Terms:

  • Transit Time Locally (Cape Town): On average, please allow 2 to 3 working days for domestic shipments within Cape Town to be in transit.

  • Transit Time Nationally: For national shipments, generally allow 3 to 5 working days for items to be in transit.

  • Delivery Time Exceeded: If the delivery time has exceeded the forecasted time, please don't hesitate to contact us if we haven't reached out to you first. We're here to assist and can conduct an investigation to address any delays.

  • Parcels Damaged In Transit: In the unfortunate event that you receive a damaged parcel, please refer to our Refund and Returns Policy for guidance on the appropriate steps to take.

Litehouse is committed to delivering your outdoor lighting products efficiently within South Africa. Our transparent shipping costs and clear delivery terms ensure a hassle-free experience. If you have any concerns about delivery times or encounter damaged parcels, please reach out to us, and we'll assist you promptly.