Placing an over-the-phone is a convenient way to get the products you need with the personal touch of talking to a friendly customer service representative. This is our solution for those not use to the online ordering process or in need a little lighting advice.

Step 1: Gather Information

Before calling, take a moment to gather some key information to expedite the ordering process:

  • Product details: Have a list of the specific products you'd like to order, including product names, model numbers (if applicable), and quantities.
  • Shipping information: Determine your preferred shipping address and any specific instructions (e.g., apartment number, buzzer code).
  • Billing information: Have your billing information readily available, such as your name and billing address.

Step 2: Contact Us

Give us a call or a WhatsApp on 066 2987604. Our friendly customer service representatives are available during business hours 8:00 am - 16:30 pm to assist you with your order. Please note we are not open on Weekends or Public Holidays.

Step 3: Provide Information

During the call, our representative will guide you through the ordering process. Be prepared to share the information you gathered in Step 1, including:

  • Your contact details: This includes your phone number and email address. We'll use this information to contact you regarding your order and send you confirmation details.
  • Product selections: Communicate the specific products you'd like to purchase, including any relevant details like model numbers or variations.
  • Shipping and billing information: Provide your preferred shipping address and billing information to ensure accurate delivery and payment processing.

Step 4: Secure Payment Link

Once your order details are confirmed, our representative will initiate a secure payment process. Shortly after the call, you'll receive a payment link directly to your email address associated with your profile.

Step 5: Easy Payment

The email will contain a secure payment link. Clicking on this link will take you to a safe and straightforward payment portal. Follow the on-screen instructions to complete your payment securely.

Step 6: Order Confirmation

Upon successful payment completion, you'll receive an order confirmation email with details of your purchase. This email will also serve as a receipt for your purchase.

Additional Tips

  • Feel free to ask our customer service representatives any questions you may have about the products, shipping options, or return policies.
  • Having your product information readily available will help streamline the ordering process.
  • We recommend reviewing your order details before completing the payment to ensure accuracy.

By following these simple steps, you can easily place an order over the phone and experience the convenience of our personalised customer service. If you have any further questions, don't hesitate to contact us!

Operating Hours: 
Monday - Thursday: 08h00 → 16h30
Friday - 08h00 → 15h30
Saturday, Sunday & Public Holiday's → Out of Office, enjoying Better, Brighter Moments ✨