At Litehouse, we prioritize keeping you informed about the status of your order. Tracking your order is a breeze, and we've outlined the steps to ensure you can monitor it with ease.

How to Track Your Order:

  1. Check Your Email: After placing your order, keep an eye on your email inbox for an order confirmation email. This email typically contains a tracking link or a tracking number. Click on the provided link to access the courier's website and view the real-time status of your order.

  2. Contact Us: If you prefer a direct update from us, feel free to reach out. Provide your order number, and we'll provide you with the latest information on your order, including the expected delivery date.

  3. Use Your Tracking Number: For quick access to tracking information, refer to your email for your parcel tracking number. This tracking number is clickable and redirects you to a dedicated tracking page with updates from our delivery partner. Please note that it may take up to 24 hours for updates to reflect after the parcel is picked up from our warehouse.

  4. Urgent Queries: If you have urgent queries about your order, you can email us at Our customer service team is available during the following hours:

    • Monday - Thursday: 8am - 4:30pm
    • Friday: 8am - 3:30pm

Litehouse values your satisfaction, and we strive to make your shopping experience seamless. Our order tracking process is designed to keep you informed every step of the way, ensuring your outdoor lighting products reach you as expected.